Shipping Policy

TimeScape offers free standard delivery on all orders placed in the United States and free international shipping on orders over $950. Expedited shipping options are available if you would like to upgrade. Orders typically process and ship within 3-7 business days. However, processing times may vary during peak seasons, holidays, or due to unexpected delays. All orders are processed and shipped business hours between Monday-Friday excluding holidays. If you place your order after 2pm central time your expedited order will not be processed till the next business day. Any orders placed after 2pm central/mountain time will not be processed till the next business day. Items ordered weekends Saturday/Sunday, holidays will not be processed till the next Monday business day. Thank you for shopping with us here at TimeScapeUSA LLC. We appreciate your business and we will make every effort to deliver your order in a timely manner. Before you place your order be advised we do not deliver to PO Boxes and all deliveries via UPS and FedEx require a signature. 

TimeScapeUSA LLC is not responsible for lost or stolen packages, delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information.

Please note: Shipping charges are non-refundable should you decide your purchase just isn't for you

 

Shipment Processing Time

All orders are processed within 2-3 business days. Free Complimentary Shipping Orders are not shipped or delivered on weekends and holidays. Orders are shipped via UPS, FedEx, USPS Priority Mail. Expedited shipping options include Priority International. UPS or FedEx Ground, Next Day Air, and 2-day expedited and USPS priority mail. All UPS and FedEx orders require a signature and will not be left at the door.

Orders placed before 3pm central are generally processed the same business day. Orders placed after 3pm central, are processed the next business day. Business days are Monday through Friday, excluding holidays. Expedited delivery does not include Saturday and Sunday and Holidays. If you order your item on Friday after 3pm central time or Saturday and Sunday your order will be processed the following Monday.  

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Customs procedures and protocols may vary depending on your shipping address, and the estimated shipping time is excluding custom clearance time. 

 

 

Shipping Rates & Delivery Estimates 

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Shipped via UPS, USPS, FedEx, or DHL. Once your order ships, you will receive your package within approximately 1-10 business days.
• 2-Day Shipping: Some items may not be eligible for expedited shipping. Once your order ships, you will receive your package within approximately 1–2 business days. 2-day shipping is only available for orders shipping within the contiguous United States.
• Shipment to P.O. Boxes: TimeScapeUSA LLC does not ship to PO addresses.

 

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International taxes and duties

Your order may be subject to import duties and taxes, levied once a shipment reaches your country. In some countries taxes can be raised up to 25%, therefore it is recommended to check with the local authorities before the purchase process or to consult https://www.simplyduty.com/ for an estimate to avoid any confusion. Taxes vary depending on the shipment's destination. Kindly contact your customs office for specific amounts and percentages. 

TimeScape is not responsible and has no control over any taxes applied to your package. 

You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country. Please contact your local customs office for further information. Please note that on rare occasions, some custom agents may delay the delivery of some packages.

 

Backorders/Stock-outs

Occasionally we may have items on back-order or out of stock merchandise. We will make every attempt to accommodate getting your item at the earliest convenience and will contact you with a notification or offer of a comparable substitute product.

Please note that shipping and delivery times stated are business days and do not include weekends or holidays. 

 

Special Orders and Made to Order Items 

Because we sell unique and bespoke items, some merchandise is made to order. Be aware there may be a delay in shipping to accommodate for manufacture's production time. 

 

Damaged Packages

TimeScapeUSA LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Thank you for shopping at TimeScape. If you have any questions or need assistance please contact us at info@timescapeusa.com  

 

 

• Afghanistan
• Central African Republic
• Democratic Republic of Congo
• Iran
• Iraq
• Libya
• Mali
• Niger
• North Korea
• Romania
• Russia
• Somalia
• Sudan
• Syria
• Yemen